Change of Mind Returns

At Haven Design Interiors, we want to make sure you're delighted with your purchase. Therefore, if you buy from us online and for any reason you are not happy, you can return your order to our warehouse for a full refund, provided you contact us within 14 days of arrival. Just contact us via email at info@havendesigninteriors.com.au. Please do not book shipping yourself. Please note this policy does not apply to custom-made products or special orders.

Once we've received the product back from you, we'll check it, and provided the item in question is:

Returned within 14 days of receiving the order;
As new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
In a condition to allow immediate resale as a first-quality product;
Not damaged in any way; and
Complete with any and all accessories,

we'll refund your credit card or bank account, usually within 7 days of receipt, less the cost of shipping both ways and a 20% restocking fee. Please note that, depending on your bank, it may take a few days to arrive in your account.

Please do not return products to Haven Design Interiors without a return authorisation.

In order to facilitate a return, customers must comply with directions from Haven Design Interiors staff. It is the customer’s responsibility to ensure that returned items are returned safely. Haven Design Interiors takes no responsibility for items lost in transit.

Please note that faulty or damaged products are not covered by the Change Of Mind return policy, but by our product warranty policy. Please refer to our full terms and conditions. Should you receive an item that is faulty or damaged, please contact us immediately via email at info@havendesigninteriors.com.au

When you don't get a refund:

We need to receive returned goods in the same condition we sent them to you, ready for immediate resale. So, under some circumstances we regret we cannot give you a refund:

If the item(s) are returned after 14 days.
If items are returned without a completed return authorisation form.
Damaged items not notified by email to us within 7 days after receipt.
If the product has been damaged by you for example, you've used a knife to open the packaging and it's all gone horribly wrong.
If the product shows obvious signs of use - the policy only applies if we are able to re-sell the products as new, first quality products once we receive them back from you.
If the packaging has been completely removed
If you fail to take reasonable care of the goods in returning them to us and this causes the damage to or deterioration of the products, we will charge you for the reduction in value, up to 100% of the value of the goods, plus freight cost.
If you purchase products from us, and they arrive damaged - we reserve the right to resend products to you. If you have changed your mind and no longer want the products, that's fine - you may return them to us and we will deduct the cost of shipping.
If your order is for a custom made product

Who pays for return shipping?

That depends on why you're returning the product. If it's damaged upon arrival at your place, or an incorrect product was despatched by our warehouse team we'll pay. Just contact us via email at info@havendesigninteriors.com.au

Please note that we require digital photos of any damaged product to be emailed to us prior to commencing the claim process.

If you simply decide you don't want the product, for whatever reason - no problems! We'll charge you freight both ways at our usual competitive rates plus our restocking fee. So it'll cost you very little to try out our amazing products. This also applies if a product arrives damaged, and you refuse to allow us to send you a replacement product.

Please contact us for a freight quote.

For a full list of our terms and conditions please click here.