Privacy Policy

Haven Design Interiors is dedicated to handling your personal information with transparency and ensuring the security of your data. This policy delineates our continual responsibilities to you regarding the management of your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Prior to furnishing any personal information or utilising the Website, it is imperative that you review this privacy policy. Your act of providing us with personal information and utilising the Website serves as confirmation of your acceptance and adherence to the policies and procedures delineated within this privacy policy.

 

What is personal information?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include:

• information that we may require to initially identify you, including your name, home address and your date of birth;
• information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address;
• information we may require to confirm your identity, for example your driver's licence number, passport details, business name, Medicare card;
• information that may assist us to confirm your financial position or credit history when you are considering a finance or credit arrangement, including your credit card details, bank details, purchase history or transaction details and loan and credit information where finance arrangements apply. 

This Personal Information is obtained in many ways including correspondence with you, by telephone, by email, via our website www.havendesigninteriors.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

 

Why do we collect your personal information?

We collect your Personal Information for the primary aim of facilitating the delivery of the utmost quality service and customer experience.  We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing at info@havendesigninteriors.com.au. If you make a request not to receive direct marketing communications from us, we will stop sending you these materials.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information.

Typically, the primary purpose for gathering your personal information pertains to a service we are currently delivering to you or are preparing to offer in the future. It also relates to our communication with you regarding these services. Our core services encompass the sale, rental, and delivery of products, offering a platform for product and service reviews and feedback, supplying information and addressing inquiries about our products and services, organising competitions, managing online chat, overseeing credit provision, handling warranty processes, and managing the installation of products.

We may also use your personal information for other reasons, including:

• to contact you in relation to an event, special offer or product that you might be interested in;
• preventing fraud and other criminal activities;
• to assist us to run our business and to improve our services and performance, including staff training, accounting, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis; and
• to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.

 

Personal information from third parties

Wherever possible, we will collect personal information directly from the relevant individual to whom that information relates. However, in some circumstances we may be provided information by third parties.

You represent and warrant to us that where you provide personal information to us about another person:

1. you are authorised to provide that information to us;
2. you have obtained the express consent of the individual to disclose their personal information to us for its relevant use, including for use in our business and to provide our services;
3. you have complied with the APPs in collecting that personal information, including by making all relevant notifications required under APPs; and
4. you have informed that person about the contents of this privacy policy including who we are, how we use and disclose personal information, and that they can gain access to, and correct, that information.

 

Unsolicited personal information

On occasion, we may come into possession of personal information about you that we have not actively sought or acquired through our usual processes. In such instances, we will retain this information only if it proves essential for our interactions with you. If we determine that the received information is not integral to our relationship with you, we will promptly take measures to either de-identify or eliminate the information. Our decision regarding whether to retain such information will be made within a reasonable timeframe following its receipt by us. Any unrequested information retained by us will be subject to the protocols and criteria outlined in this privacy policy.

 

Disclosure of your personal information

Your Personal Information may be disclosed in a number of circumstances including to third parties to, amongst other things, assist us in providing and improving our services to you, and to analyse trends in sales and better understand your needs or to develop, improve and market our products and services to you, and also where required or authorised by law.

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes.

We may share your personal information with other companies that are related to Haven Design Interiors or with any Related Party. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you consent to your personal information being shared with our related entities and with any one or more of the Recipient Parties.

We deal with third party service providers who may assist us with a variety of functions including with research, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, facilitating credit arrangements, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, online competitions, responding to customer queries and complaints or technology services. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to us disclosing your personal information to our third-party service providers. Where we engage third party service providers to perform services for us, those third parties may be required to handle or deal with your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied and we will make all reasonable enquiries to try to ensure that this is the case.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions. Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).

 

Security of your personal information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, in order to be legally compliant, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at info@havendesigninteriors.com.au.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

 

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable in writing to info@havendesigninteriors.com.au so we can update our records and ensure we can continue to provide quality services to you.

 

Privacy Policy Complaints and Enquiries

We are dedicated to preserving and safeguarding your privacy. Feel free to get in touch with us regarding any privacy-related issues, and we will make every effort to diligently and promptly address your concerns. If you have any queries or complaints about our Privacy Policy, please contact us in writing at info@havendesigninteriors.com.au. 

 

Changes to this policy

From time to time it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time.

Express consent to collection, storage, use and disclosure

In addition to the consents you have granted above, by accepting the terms of this privacy policy or by furnishing your personal information to us, or both, you are considered to have explicitly granted consent for the gathering, retention, utilisation, and disclosure of your personal information, as detailed in this privacy policy.